Refund Policy

At Call Center Magic LLC, we take pride in delivering high-quality, TCPA-compliant Medicare leads and live transfers to help grow your insurance business. We understand that accuracy and reliability are key—so we offer a clear, fair refund policy for your peace of mind.

✅ When Are Refunds or Credits Issued?

You may request a refund or credit within 72 hours of receiving a lead if:

The lead is not Medicare-eligible (under 64.5 years old or not on Medicare).

The phone number is disconnected or invalid.

You received a duplicate lead.

The lead was on a valid Do Not Call (DNC) list and has not given contact consent.

The lead is outside your service area, and your area preferences were shared with us beforehand.

⏱️ Deadline for Refund Requests

All refund or credit requests must be submitted within 72 hours of lead delivery. Requests made after this window may not be accepted.

📧 How to Submit a Refund Request

Please email support@callcentermagicllc.com with:

Lead name & phone number

Date/time of delivery

Detailed reason for the request

Any proof (e.g., call recordings, screenshots)

We’ll review your request and respond within 3–5 business days.

💳 What Happens If a Refund is Approved?

You’ll receive an account credit to use on future leads.

🚫 Non-Refundable Situations

We do not offer refunds for:

Leads that were not contacted within 24 hours

Leads who decline coverage or change their mind

Voicemail/no answer/screened calls

Lack of sale or poor closing rates

Any issue unrelated to lead quality

📞 Call Tracking and Quality Assurance

All calls and live transfers are tracked through Ringba, and call recordings are maintained for quality assurance and dispute resolution. This helps us ensure transparency and accuracy for every client.

🔁 Policy Updates

We may update this policy from time to time. Significant changes will be posted here and communicated in advance.