The relevant question is not the AI price per minute. It is how much workload AI can successfully resolve at what total cost.
Inputs: monthly calls, AHT, current human cost/hour or cost/contact, all-in AI cost/minute, AI containment/resolution rate, human escalation rate, implementation cost, fixed monthly fees and analysis period.
Monthly Minutes = Calls x AHT / 60
AI Minutes = Monthly Minutes x AI Handling %
AI Variable Cost = AI Minutes x All-In AI Cost/Minute
AI Total = Variable Cost + Fixed Fees + Amortized Implementation + Human Escalation Cost
Monthly Savings = Current Operating Cost - AI Hybrid Operating Cost
Payback Months = Initial Implementation Cost / Monthly Net Savings
Show lower, base and higher containment scenarios because containment assumptions can dominate ROI.
INTERACTIVE PLANNING MODEL
Run your scenario
Change the assumptions to see the result. Decimal rates use 0.80 for 80%.
PLANNING OUTPUT
25,000Monthly minutes- AI minutes
- 15,000
- AI variable cost
- $2,700.00
- AI-hybrid monthly total
- $9,816.67
- Monthly savings
- $1,850.00
- ROI over analysis period
- 48%
- Payback months
- 8.1
Containment/resolution assumptions materially affect results.