TOOLS
Model the operation before you move it.
Eight transparent planning calculators for staffing, operating cost and return scenarios. Each result keeps its assumptions visible.
CALCULATOR
Call Center Staffing Calculator
Estimate call center staffing from call volume, average handle time, occupancy, shrinkage and working hours.
Calculate →02CALCULATOR
Call Center Shrinkage Calculator
Calculate call center shrinkage from breaks, meetings, training, PTO, absence and other paid time agents cannot handle contacts.
Calculate →03CALCULATOR
Call Center Occupancy Calculator
Calculate agent occupancy using contact handling time and available logged-in time.
Calculate →04CALCULATOR
Cost Per Contact Calculator
Calculate cost per call, chat, email or customer contact using labor, management, software, telecom and overhead.
Calculate →05CALCULATOR
Call Center Attrition Cost Calculator
Estimate the cost of call center turnover using recruiting, training, vacancy, productivity loss and management time.
Calculate →06CALCULATOR
AI Voice ROI Calculator
Calculate AI voice ROI using call volume, handle time, AI cost, automation rate, human escalation and implementation cost.
Calculate →07CALCULATOR
Answering Service Cost Calculator
Calculate answering service costs using monthly minutes, included usage, plan fee and overage charges.
Calculate →08CALCULATOR
Outsourced SDR ROI Calculator
Calculate outsourced SDR economics using retainer cost, meetings, opportunities, close rate, deal value and gross margin.
Calculate →