Dedicated offshore staffing primarily buys people and employment infrastructure. Managed BPO buys a broader operating capability.
A staffing provider may handle recruiting, payroll, equipment, facilities and HR while the customer manages daily work. A managed BPO may also provide supervisors, QA, scheduling, WFM, KPI management and process ownership.
Dedicated staffing is strong when the buyer already knows how to run the team. Managed BPO is stronger when operational leadership and SLA accountability should sit with the provider.
Compare BPO and dedicated staffing providers.