A named-user license is assigned to a person. A concurrent license reflects how many people use the system at the same time.
A 100-agent organization with only 50 simultaneous users can therefore have very different economics under the two models. Named licensing can work well when most employees operate at the same time. Concurrent licensing can be attractive for multiple shifts, part-time teams or follow-the-sun operations.
Always ask what counts as concurrent: logged in, actively handling interactions, or another vendor-specific definition.
The right question is not only "How much per seat?" but "What kind of seat?"
Normalize CCaaS licensing cost.