AnswerNet is broader than a conventional small-business answering service, providing inbound, outbound, automated, AI and BPO services through a large contact-center operation.
Best Fit
- Customized answering
- Multilingual support
- Complex call-center workflows
- Organizations that may expand beyond basic answering
Pricing
Customized AnswerNet service is generally quote-based. A separate simplified AnswerAmerica pay-as-you-go product has been advertised from about $20 with $1-per-call pricing and no setup charge; that product is not the standard price of customized AnswerNet service.
Buyer Considerations
Do not represent the low-cost AnswerAmerica product as equivalent to a full customized AnswerNet program.
CCM Take
A useful option when the buyer may need more operational depth than a basic receptionist provider can offer.