FREE PLANNING TOOL
Call Center Staffing Calculator
Translate call volume and handle time into a transparent staffing estimate using occupancy and shrinkage assumptions.
PLANNING ESTIMATE
5.4adjusted planning FTEs- Monthly workload hours
- 500
- Base FTE before shrinkage
- 3.8
- Productive hours per scheduled FTE
- 131.2
- Shrinkage assumption
- 30%
Planning estimate only. Results use the values shown and do not represent a quote, professional workforce forecast or financial advice. Test multiple scenarios and validate inputs before making a decision.
METHODOLOGY
A transparent starting point.
Formula
Planning FTE = workload hours ÷ productive hours per FTE ÷ (1 − shrinkage)
Worked example
The result is a simplified monthly workload estimate. It is not an interval staffing model and does not perform Erlang calculations.
Assumptions and limits
Volume averages hide interval peaks, seasonality, channel mix and source quality. Change one assumption at a time and compare more than one realistic scenario.
Before committing budget, validate the model against actual interval, workforce, commercial and downstream revenue data.