Dialpad combines business communications, contact-center functionality, sales calling and AI.
Best Fit
- Organizations wanting communications + support
- Companies consolidating voice tools
- AI-assisted agents
- Mid-market contact centers
Pricing
Current Dialpad Support pricing is approximately $80/user/month annual or $95 monthly for Essentials, $115/$135 for Advanced and $150/$170 for Premium.
Buyer Considerations
Dialpad belongs primarily in business communications, with CCaaS as a secondary classification. Buyers should compare the exact product rather than assuming every Dialpad package includes the same contact-center capabilities.
CCM Take
A strong consolidation candidate where communications and contact-center functions need to coexist.