Compare Call Center Outsourcing Companies

Outsourcing a call center can mean hiring three dedicated offshore agents or transferring a multinational customer-care program to an enterprise BPO.

Those are not the same purchase.

The first step is deciding how much of the operation you want the provider to own.

Common Models

Dedicated Staffing

The provider supplies employees and infrastructure while you retain more day-to-day control.

Managed BPO

The provider takes responsibility for staffing, supervisors, QA, workforce management and operational delivery.

Enterprise BPO

Designed for large, complex programs that may span countries, channels, business units and thousands of employees.

What to Compare

Evaluate:

• shared vs dedicated
• managed vs customer-managed
• domestic, nearshore or offshore
• channels
• operating hours
• languages
• recruiting
• training
• QA
• WFM
• integrations
• security
• minimum team size
• ramp timeline
• pricing model
• contract structure

Featured Providers

Helpware

Modern managed customer-support outsourcing with useful public cost context and broad global delivery.

Hugo

Flexible outsourced customer-experience and operational support for growing companies.

SupportYourApp

Technology-focused multilingual support with broad language coverage.

HelpSquad

Accessible staffing and managed support, including healthcare-oriented operations.

Sourcefit

Dedicated offshore/nearshore staffing with transparent monthly pricing in several markets.

Connext Global Solutions

Dedicated offshore teams with strong customer operational control.

Unity Communications

BPO and staffing models with published starting-rate visibility.

Horatio

Dedicated CX teams for high-growth brands and technology-heavy support environments.

TaskUs

Large digital-first enterprise BPO with CX, trust and safety, AI and specialized operations.

Concentrix

Global enterprise customer-care and CX transformation provider.

Pricing

Call-center outsourcing may be sold:

• per hour
• per FTE/month
• as a managed team
• per transaction
• through custom enterprise contracts

Compare the complete operating scope, not the hourly wage alone.

Related Resources

• Call Center Outsourcing Cost
• Nearshore vs Offshore Call Centers
• Managed BPO vs Dedicated Offshore Staffing
• In-House vs Outsourced Customer Service
• Call Center RFP Template

Find My Best-Fit Outsourcing Providers